These General Terms and Conditions of Sale (hereinafter the “General Terms and Conditions”) apply to any purchase made by a natural person (hereinafter the “CUSTOMER”) on the website  www.jusparfums.com (hereinafter the “WEBSITE”) from La Maison J.U.S, a SAS registered in the Trade and Companies Register under number 834 204 406, whose registered office is at 1 ter rue de la Paix, email: info@jusparfum.com (hereinafter the “SELLER”).

IMPORTANT
Any order placed on the Website necessarily implies the CUSTOMER’s unconditional acceptance of these General Terms and Conditions.

 

ARTICLE 1. DEFINITIONS

The terms used below shall have the following meanings in these General Terms and Conditions:

• “CUSTOMER”: the SELLER’s co-contracting party, who warrants that they have consumer status as defined by French law and case law. As such, the CUSTOMER is expressly deemed to act outside any habitual or commercial activity.

• “DELIVERY”: the first presentation of the PRODUCTS ordered by the CUSTOMER at the delivery address indicated when placing the order.

• “PRODUCTS”: all products available on the WEBSITE.

• “TERRITORY”: mainland FRANCE (excluding overseas departments and territories).

 

ARTICLE 2. PURPOSE

These General Terms and Conditions govern the sale of PRODUCTS by the SELLER to its CUSTOMERS.

The CUSTOMER is clearly informed and acknowledges that the WEBSITE is intended for consumers, and that professionals must contact the SELLER’s sales department in order to benefit from separate contractual terms.

 

ARTICLE 3. ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS

The CUSTOMER undertakes to read these General Terms and Conditions carefully and to accept them before proceeding with payment for any order of PRODUCTS placed on the WEBSITE.

These General Terms and Conditions are referenced at the bottom of each page of the WEBSITE via a link and must be consulted before placing an order. The CUSTOMER is invited to read them carefully, download, print, and keep a copy.

The SELLER recommends that the CUSTOMER read the General Terms and Conditions each time a new order is placed, as the latest version shall apply to any new order for PRODUCTS.

By clicking the first button to place the order and then the second to confirm it, the CUSTOMER acknowledges having read, understood, and accepted these General Terms and Conditions without limitation or condition.

 

ARTICLE 4. PURCHASING PRODUCTS ON THE WEBSITE

To purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have legal capacity or, if a minor, be able to provide proof of consent from their legal representatives.

The CUSTOMER will be asked to provide identifying information by completing the form available on the WEBSITE. An asterisk (*) indicates mandatory fields that must be completed for the CUSTOMER’s order to be processed by the SELLER. The CUSTOMER can check the status of their order on the WEBSITE. Delivery tracking may, where applicable, be performed using online tracking tools provided by certain carriers. The CUSTOMER may also contact the SELLER’s sales department at any time by email at info@jusparfum.com to obtain information about the status of their order.

The information the CUSTOMER provides to the SELLER when placing an order must be complete, accurate, and up to date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, their identity, eligibility, and the information provided.

 

ARTICLE 5. ORDERS

5.1. Product characteristics

The SELLER undertakes to present the essential characteristics of the PRODUCTS (on the information pages available on the WEBSITE) and the mandatory information the CUSTOMER must receive under applicable law.

The CUSTOMER undertakes to read this information carefully before placing an order on the WEBSITE.

Unless expressly stated otherwise on the WEBSITE, all PRODUCTS sold by the SELLER are new and comply with applicable European legislation and standards in force in France.

5.2. Ordering process

Orders for PRODUCTS are placed directly on the WEBSITE. To place an order, the CUSTOMER must follow the steps described below (noting that steps may vary slightly depending on the CUSTOMER’s point of entry on the WEBSITE).

5.2.1. Selecting PRODUCTS and purchase options
The CUSTOMER must select the PRODUCT(s) of their choice by clicking on the relevant PRODUCT(s) and choosing the desired features and quantities. Once selected, the PRODUCT is placed in the CUSTOMER’s cart. The CUSTOMER may then add as many PRODUCTS to the cart as they wish.

5.2.2. Orders
Once the PRODUCTS have been selected and placed in the cart, the CUSTOMER must click the cart and check that the contents of the order are correct. If this has not yet been done, the CUSTOMER will then be invited to sign in or register.

After the CUSTOMER has validated the cart and signed in/registered, an online form will be displayed automatically, summarizing the price, applicable taxes, and, where applicable, delivery charges.

The CUSTOMER is invited to check the contents of the order (including the quantity, features and references of the PRODUCTS ordered, billing address, payment method, and price) before validating it.

The CUSTOMER may then proceed to payment by following the instructions on the WEBSITE and provide all information necessary for invoicing and DELIVERY of the PRODUCTS. For PRODUCTS with options, those specific references will appear once the correct options have been selected. Orders must include all information required for proper processing.

The CUSTOMER must also select the chosen delivery method.

5.2.3. Acknowledgment of receipt
Once all of the steps above have been completed, a page will appear on the WEBSITE acknowledging receipt of the CUSTOMER’s order. A copy of the acknowledgment of receipt will be automatically sent to the CUSTOMER by email, provided that the email address supplied in the registration form is correct.

The SELLER does not send order confirmations by post or fax.

5.2.4. Invoicing
During the ordering process, the CUSTOMER must enter the information required for invoicing (fields marked with an asterisk (*) are mandatory for the SELLER to process the order).

The CUSTOMER must in particular clearly indicate all information relating to DELIVERY, especially the exact DELIVERY address, as well as any access codes for the DELIVERY address.

The CUSTOMER must also specify the chosen payment method.

Neither the online order form completed by the CUSTOMER nor the acknowledgment of receipt sent by the SELLER by email constitutes an invoice. Regardless of the ordering or payment method used, the CUSTOMER will receive the original invoice upon DELIVERY of the PRODUCTS, inside the parcel.

5.3. Order date

The order date is the date on which the SELLER acknowledges online receipt of the order. The time limits indicated on the WEBSITE run only from that date.

5.4. Prices

For all PRODUCTS, the CUSTOMER will find on the WEBSITE prices displayed in euros inclusive of all taxes, as well as applicable delivery charges (depending on the parcel’s weight, excluding packaging and gifts, the DELIVERY address, and the chosen carrier or shipping method).

Prices include value-added tax (VAT) at the rate in force on the order date. Any change in the applicable rate may impact the price of the PRODUCTS from the date the new rate comes into effect.

The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.

The SELLER’s supplier prices may change. Consequently, the prices indicated on the WEBSITE may change. They may also be modified in the event of special offers or sales.

The prices indicated are valid except in the case of obvious error. The applicable price is the one indicated on the WEBSITE on the date the order is placed by the CUSTOMER.

5.5. Availability of PRODUCTS

The SELLER undertakes to deliver the PRODUCT on the date or within the time period indicated to the CUSTOMER, unless otherwise agreed by the parties.

The unavailability of a PRODUCT is, in principle, indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed of a PRODUCT’s restocking by the SELLER.

In any event, if unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.

If a PRODUCT is unavailable, the SELLER may, if agreed by the parties, offer an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER.

If the CUSTOMER decides to cancel the order for unavailable PRODUCTS, they will obtain a refund of all sums paid for the unavailable PRODUCTS no later than thirty (30) days from payment.

 

ARTICLE 6. RIGHT OF WITHDRAWAL

The conditions governing the right of withdrawal are set out in the “Withdrawal Policy,” available in Annex 1 hereto and accessible at the bottom of each page of the WEBSITE via a hyperlink.

 

ARTICLE 7. PAYMENT

7.1. Payment methods

The CUSTOMER may pay for the PRODUCTS online on the WEBSITE using the methods offered by the SELLER.

The CUSTOMER warrants to the SELLER that they are duly authorized to use the chosen payment method.

The SELLER will take all necessary measures to ensure the security and confidentiality of data transmitted online as part of payment on the WEBSITE.

All payment information provided on the WEBSITE is transmitted to the WEBSITE’s bank and is not processed on the WEBSITE.

7.2. Payment date

In the case of a single credit-card payment, the CUSTOMER’s account will be debited as soon as the order for PRODUCTS is placed on the WEBSITE.

In the case of partial DELIVERY, the total amount will be debited from the CUSTOMER’s account at the earliest when the first parcel is shipped. If the CUSTOMER decides to cancel the order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of Article 5.5 of these General Terms and Conditions.

7.3. Late or refused payment

If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the SELLER’s customer service to pay the order by any other valid means of payment.

If, for any reason whatsoever (objection, refusal, etc.), the transmission of the funds owed by the CUSTOMER proves impossible, the order will be canceled and the sale automatically terminated.

 

ARTICLE 8. PROOF AND ARCHIVING

Any contract concluded with the CUSTOMER corresponding to an order in an amount greater than €120 (incl. VAT) will be archived by the SELLER for ten (10) years in accordance with Article L. 213-1 of the French Consumer Code.

The SELLER agrees to archive this information to ensure the tracking of transactions and to produce a copy of the contract at the CUSTOMER’s request.

In the event of a dispute, the SELLER will be able to prove that its electronic tracking system is reliable and guarantees the integrity of the transaction.

 

ARTICLE 9. TRANSFER OF OWNERSHIP

The SELLER retains ownership of the delivered PRODUCTS until full payment of the price by the CUSTOMER.

The foregoing does not prevent the transfer to the CUSTOMER, upon receipt by them or by a third party designated by them other than the carrier, of the risks of loss or damage to the PRODUCTS subject to the retention of title, as well as the risks of damage they may cause.

 

ARTICLE 10. DELIVERY

The terms and conditions of DELIVERY of the PRODUCTS are set out in the “Delivery Policy” referred to in Annex 2 hereto and accessible at the bottom of each page of the WEBSITE via a hyperlink.

 

ARTICLE 11. PACKAGING

The PRODUCTS will be packaged in accordance with the transport standards in force, to ensure maximum protection of the PRODUCTS during DELIVERY. CUSTOMERS undertake to comply with the same standards when returning PRODUCTS under the conditions set out in Annex 1 – Withdrawal Policy.

 

ARTICLE 12. WARRANTIES

In addition to any commercial warranties the SELLER may offer for certain PRODUCTS, every Customer benefits from statutory warranties for all PRODUCTS, detailed below in accordance with Article L.111-1 of the French Consumer Code.

12.1. Conformity warranty

Article L.217-4 of the Consumer Code: “The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. They are also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been made their responsibility by the contract or has been carried out under their responsibility.”

Article L.217-5 of the Consumer Code: “The goods conform to the contract: 1° If they are fit for the use usually expected of similar goods and, where applicable: – if they correspond to the description given by the seller and possess the qualities presented to the buyer in the form of a sample or model; – if they present the qualities that a buyer may legitimately expect having regard to public statements made by the seller, by the producer or by their representative, particularly in advertising or labeling; 2° Or if they present the characteristics defined by mutual agreement between the parties or are fit for any special use sought by the buyer, brought to the seller’s attention and accepted by the latter.”

The SELLER may be liable for lack of conformity existing at the time of delivery and for lack of conformity resulting from the packaging, assembly instructions, or installation where these are the SELLER’s responsibility.

The action resulting from lack of conformity is time-barred after two (2) years from delivery of the PRODUCT (Article L.217-12 of the Consumer Code).

In the event of lack of conformity, the CUSTOMER may request replacement or repair of the PRODUCT, at their choice. However, if the CUSTOMER’s choice entails a manifestly disproportionate cost compared with the other option, having regard to the value of the PRODUCT or the significance of the defect, the SELLER may proceed with a refund without following the option chosen by the Customer.

If replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within thirty (30) days of receipt of the returned PRODUCT, in exchange for the PRODUCT being returned by the CUSTOMER to: 1 ter rue de la Paix.

Finally, the CUSTOMER is exempted from proving the existence of the lack of conformity of the PRODUCT during the twenty-four (24) months following delivery of the PRODUCT, except for second-hand goods for which this period is six (6) months (Article L.217-7 of the Consumer Code).

This statutory conformity warranty applies independently of any commercial warranty that may be granted, where applicable, on the PRODUCTS.

12.2. Hidden defects warranty

The SELLER is liable for the warranty against hidden defects in the PRODUCT sold which render it unfit for the use for which it is intended, or which so diminish such use that the CUSTOMER would not have acquired it, or would only have agreed to a lower price, had they known of them (Article 1641 of the French Civil Code).

This warranty allows the CUSTOMER who can prove the existence of a hidden defect to choose between a refund of the price upon return of the PRODUCT, or a partial refund if the PRODUCT is not returned.

If replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within thirty (30) days of receipt of the returned PRODUCT, in exchange for the PRODUCT being returned by the CUSTOMER to: 1 ter rue de la Paix. The action arising from redhibitory defects must be brought by the CUSTOMER within two (2) years from the discovery of the defect (first paragraph of Article 1648 of the Civil Code).

 

ARTICLE 13. LIABILITY

The SELLER’s liability may not be incurred in the event of non-performance or improper performance of contractual obligations attributable to the CUSTOMER, particularly when entering their order.

The SELLER shall not be held liable, or deemed to have failed hereunder, for any delay or non-performance where the cause is force majeure as defined by French courts and tribunals.

Furthermore, the SELLER does not control websites directly or indirectly linked to the WEBSITE and therefore disclaims any liability for information published thereon. Links to third-party websites are provided for guidance only and no warranty is given as to their content.

 

ARTICLE 14. FORCE MAJEURE

The SELLER’s liability may not be engaged if the non-performance or delay in performance of any of its obligations described herein results from a case of force majeure.

Force majeure in contractual matters occurs when an event beyond the debtor’s control, which could not reasonably have been foreseen at the time the contract was concluded and whose effects cannot be avoided by appropriate measures, prevents the debtor from performing their obligation.

If the impediment is temporary, performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is definitive, the contract is terminated by operation of law and the parties are released from their obligations under Articles 1351 and 1351-1 of the Civil Code.

Accordingly, the SELLER’s liability cannot be engaged notably in the event of cyber-attacks, unavailability of materials, supplies, spare parts, personal equipment or other items, interruption of electronic communication networks, and in the event of any circumstance or event beyond the SELLER’s control occurring after the conclusion of these General Terms and Conditions and preventing performance under normal conditions.

In such a situation, the CUSTOMER may not claim any compensation and may not bring any action against the SELLER.

In the event of the occurrence of any of the above events, the SELLER will endeavor to inform the CUSTOMER as soon as possible.

 

ARTICLE 15. PERSONAL DATA

The SELLER collects personal data about its CUSTOMERS on the WEBSITE, including via cookies. CUSTOMERS may disable cookies by following their browser’s instructions.

Data collected by the SELLER is used to process orders placed on the WEBSITE, manage the CUSTOMER’s account, analyze orders and, if the CUSTOMER has expressly opted in, to send commercial prospecting emails, newsletters, promotional offers and/or information about special sales—unless the CUSTOMER no longer wishes to receive such communications from the SELLER.

The CUSTOMER’s data are kept confidential by the SELLER for the needs of the contract, its performance, and in compliance with the law.

CUSTOMERS may unsubscribe at any time by accessing their account or by clicking the hyperlink provided for that purpose at the bottom of each email offer.

Data may be communicated, in whole or in part, to the SELLER’s service providers involved in the order process. For commercial purposes, the SELLER may transfer the names and contact details of its CUSTOMERS to its business partners, provided that the CUSTOMERS have expressly given prior consent when registering on the WEBSITE.

The SELLER will specifically ask CUSTOMERS whether they wish their personal data to be disclosed. CUSTOMERS may change their mind at any time by contacting the SELLER. The SELLER may also ask its CUSTOMERS whether they wish to receive commercial solicitations from its partners.

In accordance with Law No. 78-17 of 6 January 1978 on Information Technology, Files and Civil Liberties, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), the SELLER ensures the exercise of the rights of data subjects.

It is recalled that the CUSTOMER whose personal data are processed has rights of access, rectification, updating, portability, and erasure of information concerning them, pursuant to Articles 39 and 40 of the amended Data Protection Act and Articles 15, 16 and 17 of the GDPR.

In accordance with Article 38 of the amended Data Protection Act and Article 21 of the GDPR, the CUSTOMER may also, on legitimate grounds, object to the processing of data concerning them, without reason and free of charge.

The CUSTOMER may exercise these rights by emailing info@jusparfum.com or by sending a letter to: 1 ter rue de la Paix.

The CUSTOMER must be able to prove their identity, either by scanning an identity document or by sending the SELLER a photocopy of an identity document.

 

ARTICLE 16. COMPLAINTS

The SELLER provides the CUSTOMER with a “Telephone Customer Service” at: 0667978291 (non-surcharged number). Any written complaint from the CUSTOMER must be sent to: 1 ter rue de la Paix.

 

ARTICLE 17. INTELLECTUAL PROPERTY

All visual and audio elements of the WEBSITE, including the underlying technology used, are protected by copyright, trademark, and/or patent law.

These elements are the exclusive property of the SELLER. Any person who edits a website and wishes to create a direct hyperlink to the WEBSITE must request the SELLER’s prior written authorization.

Such authorization will in no case be granted on a permanent basis. This link must be removed at the SELLER’s request. Hyperlinks to the WEBSITE using techniques such as framing or in-line linking are strictly prohibited.

Any representation or reproduction, in whole or in part, of the WEBSITE and its content, by any process whatsoever, without the SELLER’s prior express authorization, is prohibited and constitutes infringement punishable under Articles L.335-2 et seq. and L.713-1 et seq. of the French Intellectual Property Code.

Acceptance of these General Terms and Conditions constitutes acknowledgment by the CUSTOMER of the SELLER’s intellectual property rights and an undertaking to respect them.

 

ARTICLE 18. VALIDITY OF THE GENERAL TERMS AND CONDITIONS

Any change in applicable legislation or regulations, or any decision by a competent court invalidating one or more clauses of these General Terms and Conditions, shall not affect the validity of the remaining provisions. Such a change or decision may in no way authorize CUSTOMERS to disregard these General Terms and Conditions.

Any matters not expressly addressed herein shall be governed in accordance with standard practices in the retail sector for companies whose registered office is located in France.

 

ARTICLE 19. AMENDMENT OF THE GENERAL TERMS AND CONDITIONS

These General Terms and Conditions apply to all online purchases on the WEBSITE, as long as the WEBSITE is available online.

The General Terms and Conditions are dated precisely and may be modified and updated by the SELLER at any time. The applicable General Terms and Conditions are those in force at the time of the order.

Amendments to the General Terms and Conditions will not apply to PRODUCTS already purchased.

 

ARTICLE 20. JURISDICTION AND APPLICABLE LAW

THESE GENERAL TERMS AND CONDITIONS AND THE RELATIONSHIP BETWEEN THE CUSTOMER AND THE SELLER ARE GOVERNED BY FRENCH LAW.

IN THE EVENT OF A DISPUTE, ONLY THE FRENCH COURTS SHALL HAVE JURISDICTION.

However, prior to any recourse to an arbitral or state court, the Customer is invited to contact the SELLER’s complaints department.

If no agreement is reached, or if the CUSTOMER proves that they have first attempted to resolve the dispute directly with the SELLER by a written complaint, an optional mediation procedure will be proposed, conducted in a spirit of fairness and good faith with a view to reaching an amicable agreement for any dispute relating to this contract, including its validity.

To initiate this mediation, the CUSTOMER may contact the SELLER’s mediator: Jean-Baptiste Roux, contact details: info@jusparfum.com

The party wishing to initiate the mediation process must first inform the other party by registered letter with acknowledgment of receipt, stating the elements of the dispute.

Since mediation is not mandatory, the CUSTOMER or the SELLER may withdraw from the process at any time.

IF MEDIATION FAILS OR IS NOT PURSUED, THE DISPUTE THAT COULD HAVE BEEN SUBJECT TO MEDIATION SHALL BE REFERRED TO THE COMPETENT COURT DESIGNATED ABOVE.

 

ANNEX 1 — WITHDRAWAL POLICY

Principle of withdrawal
The CUSTOMER has, in principle, the right to withdraw by returning or handing back the PRODUCT to the SELLER.

To do so, the PRODUCT must be returned without undue delay and, in any event, no later than fourteen (14) days from the communication of the decision to withdraw, unless the SELLER proposes to collect the PRODUCT.

Withdrawal period
In accordance with Article L.221-18 of the Consumer Code, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, physically takes possession of the PRODUCT.

Where the CUSTOMER has ordered several PRODUCTS via a single order resulting in multiple DELIVERIES (or a single PRODUCT delivered in several lots), the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, physically takes possession of the last PRODUCT delivered.

If the CUSTOMER’s order relates to several PRODUCTS and those PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, physically takes possession of the last PRODUCT.

Notification of the right of withdrawal
To exercise the right of withdrawal and in accordance with Article L.221-21 of the Consumer Code, the CUSTOMER must notify their decision to withdraw by means of an unambiguous statement (e.g., a letter sent by post, fax, or email) to: 1 ter rue de la Paix or info@jusparfum.com.

They may also use the form below:

WITHDRAWAL FORM
To the attention of: La Maison J.U.S

• SELLER’s telephone number: 0667978291

• SELLER’s fax number:

• SELLER’s email address:

I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT described below:

• PRODUCT reference:

• Invoice No.:

• Order No.:

• Ordered on [] / received on []

• Method of payment used:

• Name of CUSTOMER and, where applicable, beneficiary of the order:

• CUSTOMER’s address:

• Delivery address:

• CUSTOMER’s signature (except when sent by email)

• Date:

To meet the withdrawal deadline, the CUSTOMER must send their communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
In the event of withdrawal by the CUSTOMER, the SELLER undertakes to refund all sums paid, including delivery charges (with the exception of any additional costs resulting, where applicable, from the CUSTOMER’s choice of a delivery method other than the standard method proposed by the SELLER) without undue delay and, in any event, no later than fourteen (14) days from the day the SELLER receives the returned PRODUCT (Article L.221-24 of the Consumer Code).

The SELLER will make the refund using the same means of payment as that used by the CUSTOMER for the initial transaction, unless the CUSTOMER expressly agrees to a different means; in any event, such refund will not incur any fees for the CUSTOMER.

The SELLER is not required to refund additional costs if the CUSTOMER expressly chose a delivery method more expensive than the standard method proposed by the SELLER.

The SELLER may defer the refund until receipt of the goods or until the CUSTOMER has provided proof of shipment of the goods, whichever is the earlier.

Return arrangements
The CUSTOMER must, without undue delay and in any event no later than fourteen (14) days after communicating their decision to withdraw from this contract, return the goods to: 1 ter rue de la Paix.

This deadline is met if the CUSTOMER returns the goods before the fourteen (14)-day period has expired.

Return costs
The CUSTOMER shall bear the direct cost of returning the goods.

If the PRODUCT’s weight prevents the CUSTOMER from returning it by post, the CUSTOMER shall bear the direct cost of returning the goods.

Condition of returned goods
The PRODUCT must be returned in accordance with the SELLER’s instructions and must include all accessories delivered.

The CUSTOMER is liable only for depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of the PRODUCT. In other words, the CUSTOMER may test the PRODUCT, but may be held liable if they handle it in ways other than necessary.

Exclusions from the right of withdrawal
The right of withdrawal is excluded in the following cases:

• Supply of goods or services whose price depends on fluctuations in the financial market

• Supply of goods made to the CUSTOMER’s specifications or clearly personalized

• Supply of goods liable to deteriorate or expire rapidly

• Supply of sealed audio or video recordings or computer software which were unsealed after delivery

• Newspaper, periodical, magazine (except subscription contracts)

• Provision of accommodation services other than for residential purposes, transport of goods, car rental, catering or leisure activities if the offer provides for a specific date or period of performance

• Supply of goods which, by their nature, are inseparably mixed with other items

• Supply of sealed goods which cannot be returned for reasons of health protection or hygiene and which were unsealed by the CUSTOMER after DELIVERY

• Supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the sales contract, delivery of which can only be made after 30 days, and whose actual value depends on market fluctuations beyond the SELLER’s control

• Supply of digital content not supplied on a tangible medium if performance has begun with the express prior consent of the consumer, who has also acknowledged that they thereby lose their right of withdrawal

• Contracts concluded at a public auction

 

ANNEX 2 — DELIVERY POLICY

Delivery area
The PRODUCTS offered can only be delivered within the TERRITORY.
It is not possible to place an order for any delivery address outside this TERRITORY.
PRODUCTS are shipped to the delivery address(es) indicated by the CUSTOMER during the order process.

Shipping time
The time required to prepare an order and issue the invoice before shipping in-stock PRODUCTS is indicated on the WEBSITE. These times exclude weekends and public holidays.
An email will automatically be sent to the CUSTOMER at the time the PRODUCTS are shipped, provided the email address in the registration form is correct.

Delivery times & fees
During the order process, the SELLER indicates to the CUSTOMER the possible shipping times and options for the PRODUCTS purchased.
Shipping costs are calculated according to the delivery method.
These costs are payable by the CUSTOMER in addition to the price of the PRODUCTS purchased.
Details of delivery times and fees are set out on the WEBSITE.
In the absence of any indication or agreement as to the delivery date, the SELLER shall deliver the PRODUCT without undue delay and no later than thirty (30) days after conclusion of the contract (Article L.216-1 of the Consumer Code).

Delivery arrangements
The parcel will be handed over to the CUSTOMER against signature and upon presentation of an identity document.
In the event of absence, a delivery notice will be left for the CUSTOMER so they can collect the parcel from their post office.

Delivery issues
The CUSTOMER is informed of the delivery date when choosing the carrier at the end of the online order process, before confirming the order.

Deliveries will be made within a maximum of thirty (30) days. Failing this, the CUSTOMER must place the SELLER on notice to deliver within a reasonable period and, if delivery is not made within that period, may terminate the contract.

The SELLER will refund, without undue delay from receipt of the termination letter, the total amount paid for the PRODUCTS, including taxes and delivery charges, using the same payment method as that used by the CUSTOMER to purchase the PRODUCTS.

The SELLER is responsible until delivery of the PRODUCT to the CUSTOMER. The CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss noted upon delivery.